Frequently Asked Questions
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Do we need a reservation?
For our high tea, reservations are essential. We do not serve high tea for walk-ins. While we do accept walk-ins for a la carte, a reservation is the only way we can guarantee availability - we strongly encourage preordering to avoid disappointment. Reservations can be made here.
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How long do we have the table for?
High Tea experiences typically last 115 minutes, with a 85-minute option available - there is no price or menu difference, the only distinction is the dining period. If you require a longer seating period, please contact us to discuss options. A La Carte seating is allotted a 75-minute duration.
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Do booking time limits apply to big groups?
Yes, any bookings made in our main dining area are subject to a seating period. If you prefer a longer dining time, please contact us regarding our function room or other options.
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Do you have a private dining or function room?
We offer a separate function room accommodating up to 20 guests comfortably, more or less subject to arrangement. A venue fee of $150 applies for groups of up to 8 people and $200 for more than 8 people. Feel free to inquire about booking this space.
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Do you have a minimum spend / order?
For the high tea, everyone on the table is required to participate. For a la carte, we have a minimum spend of $20 per person.
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Can you fulfil dietary requirements?
Unfortunately, we do not currently offer gluten-free, vegan, or dairy-free options. All our menu items are halal by default - we use halal beef-derived gelatine and meat where needed. We can accommodate vegetarian (gelatine excluded), pescatarian, pregnancy-safe and nut-free (with traces) requirements - and other minor allergies.. Please be aware that our kitchen handles all foods, so traces of allergens may be present.
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What is your cancellation and change policy?
Oxi Tea Room requires notification of cancellation and change 24 hours in advance, for any reason. Failure to provide adequate notice will result in a $89 per person cancellation fee for high tea and $20 per person for A La Carte. Bookings that do not show up or contact the venue will be cancelled after 15 minutes and will incur the same ‘no show’ fee. If you are running late, need to cancel or make any changes to your reservation, please contact us directly.
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Do you have highchairs or baby changing facilities?
We don’t have highchairs or baby changing facilities at Oxi Tea Room. You are welcome to bring a booster seat and we will endeavour to make space for prams when requested.
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Can I bring my own food and drinks?
Outside food and drinks are not permitted.
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Are you a wheelchair accessible venue?
Yes, we are. When making a booking, please select the option, so we can organise a suitable table. Our venue can be accessed via the lift near the big stairs adjacent to 160 Victoria Street.
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How do I get there?
Oxi Tea Room is located up the big stairs adjacent to 160 Victoria Street, or usethe lift to level one. We will be the first store on your left.
By Car: there are plenty of secure parking lots and on street parking around.
By Public Transport:
Train: Take any train that stops at Melbourne Central Station. From Melbourne Central Station, it's about a 15-minute walk to 158 Victoria Street.
Tram: Several trams run along Swanston Street and near Victoria Street.
Take Tram Route 19, 57, 58 or 59 along Elizabeth Street, and get off at the Queen Victoria Market tram stop. Walk east along Victoria Street to reach us.
Alternatively, take Tram Route 1, 3/3a, 5, 6, 16, 64, 67 or 72 along Swanston Street and get off at the RMIT or Queensbury Street stop. Walk along Swanston Street, then into Victoria Street.
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Do you have parking available?
We do not have dedicated parking. However, street parking and nearby parking garages are available. Street parking is available on Bouverie Street, Victoria Street, Leicester Street and Queensbury Street. Other parking sites are: 62 La Trobe Street Car Park (Wilson Parking), 124 La Trobe Street, Melbourne (Wilson Parking) (RMIT Tech & Design), 28 La Trobe Street Car Park (Secure Parking) and Queen Victoria Market Parking.
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What surcharges apply?
A 5% surcharge applies on Saturdays, 7.5% surcharge on Sundays and a 15% surcharge on public holidays. We do not have a credit or debit card surcharge.
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Do you split bills?
We are more than happy to split a bill equal amounts, eg split by 2 or 3. Please note that our ability to split bills may be compromised during particularly busy periods.
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Do you accept cash?
No, we are a cashless venue. We accept all major debit & credit cards at no extra surcharge.
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Do you sell giftcards?
We only sell e-Giftcards, which can be purchased online. Gift cards can be purchased at custom amounts. Gift cards are valid for 3 years from the date of purchase. Any leftover credit can be used at a later time.
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Do you serve alcohol?
No, we do not. BYO is not permitted. We do not have a liquor license.
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Are pets allowed?
Pets are not permitted inside the venue, except for service dogs. We kindly ask that service dogs have an assistance dog mark to ensure their presence is communicated to all guests. If you bring a service dog, please make a note of it during the booking process so that we can assign an appropriate table.